Shipping Policy

At Rawayat-e-Khaas, we are committed to delivering your orders safely and efficiently. We carefully prepare and package every order to ensure that your products reach you in the best possible condition.

Order Processing

Once your order is successfully placed, our team will begin processing it.

Orders are generally processed and dispatched within 2–5 business days. Processing times may vary during sales, promotions, public holidays, or periods of high order volume.

Once your order has been dispatched, you may receive tracking information where available.

Delivery Time

After dispatch, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete address information

• Unforeseen circumstances beyond our control

The estimated delivery time is not a guaranteed delivery date.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order size, weight, and applicable promotions.

Order Tracking

Where tracking is available, customers may receive tracking information once the order has been dispatched.

Customers are responsible for ensuring that the provided phone number and contact information are accurate and accessible for delivery updates.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Rawayat-e-Khaas will not be responsible for delivery delays, failed delivery, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery, additional charges may apply for reshipping the order.

Delayed or Lost Shipments

Although we work with reliable delivery partners, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact us so that we can assist you in contacting the relevant courier service.

Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide clear photographs or videos of the package and product.

Any claim regarding damaged, incorrect, or defective products should be submitted according to our Return & Refund Policy.