Refund policy

Return & Refund Policy

At Rawayat-e-Khaas, we are committed to providing our customers with high-quality products and an excellent shopping experience. We carefully inspect our products before dispatch to ensure that you receive your order in the best possible condition.

However, if you receive an item that is damaged, defective, incorrect, or different from what you ordered, we are here to help.

Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories, if applicable.

  • The return request must be submitted within 7 days of receiving your order.

  • The product must not have been altered, damaged, stained, or used by the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. You may be required to provide clear photographs or videos of the product and packaging so that our team can review the issue.

After reviewing your request, we will provide an appropriate solution, which may include:

  • Replacement of the product

  • Exchange for another available item

  • Refund, where applicable

Non-Returnable Items

For hygiene and product safety reasons, certain items may not be eligible for return or exchange. Returns may not be accepted for:

  • Used, worn, washed, or altered products

  • Products without original tags or packaging

  • Products damaged after delivery due to customer handling

  • Items returned after the allowed return period

  • Sale, discounted, or clearance items, unless they arrive damaged or incorrect

Exchange Policy

If you wish to exchange an eligible product, please contact us within the specified return period. Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative solution at our discretion.

Refund Policy

Once your returned item has been received and inspected, we will notify you about the status of your return.

If your refund is approved, the refund will be processed through the applicable payment method or another suitable method agreed upon by both parties.

Please note that refund processing time may vary depending on the payment method and financial institution.

Return Shipping Charges

If the return is due to a damaged, defective, or incorrect item sent by Rawayat-e-Khaas, the return shipping cost may be covered by us, subject to verification.

For returns due to personal preference, change of mind, incorrect size selection, or any other reason not caused by an error on our part, the customer may be responsible for the applicable return shipping charges.

Order Cancellation

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible after placing your order.

Important Note

Customers are advised to carefully check their order upon delivery. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and supporting photographs or videos.

Rawayat-e-Khaas reserves the right to review and determine the eligibility of any return, exchange, or refund request in accordance with this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Rawayat-e-Khaas. We truly value your trust and support.